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Customer service

 

Dear Students!

General customer service at the Registrar’s Office is available according to the following schedule:

Monday: 09.00-12.00
Tuesday: 13:00-15:00
Wednesday: 09.00-12.00 
Thursday: 13:00-15:00
Friday: 09.00-12.00

Please make sure to draw a number upon arrival, as students are called in according to their number drawn that corresponds to the order of their arrival.

In matters concerning transfers/credit transfers and exchange students, our responsible colleagues are available for consultation only by prior reservations of appointments via e-mail or phone!

If possible, it is recommended to continue handling all study-related matters and inquiries through the tried-and-tested ways of electronic communication (e-mail/phone) in the future. Our colleagues still remain available to answer your questions via e-mail or phone.  On workdays we are trying to answer your emails within 48 hours after receiving them. Processing emails sent on Friday after the opening hours will be started on the following workday. Thank you for your patience and cooperation.

In case you would like to like to consult specifically with your appointed administrative officer, that is possible after reserving an appointment via e-mail or phone.

NEW SERVICE FROM 1st MAY 2023

ADMINISTRATIVE ASSISTANCE IN THE PROCEDURE OF STUDY RELATED RESIDENCE PERMIT EXTENSION 

The Medical School and the Faculty of Pharmacy provide administrative support to our students participating in our foreign language programs through Enter Hungary’s online interface of the National Directorate General of Immigration in submitting their requests for the extension of their residence permit for study purpose. The assistance is available only in submitting the application!

Please read carefully the detailed information about the service HERE.

How can I use the service?

The service can only be requested by completing and submitting the Form on this link or by using the below QR code:

 

Appointment for personal academic advising

Dear Students,

we call your attention that from January  2, 2023 with the purpose of supporting the students’ academic progression and advancement, the Registrar’s Office is to provide an option for personal appointments during its opening hours. An appointment for one of these 30-minute consultations may be booked here. The consultations themselves are meant to grant an opportunity to discuss specific study-progress-, course-registration-, transfer-, passive semester- or finance-related questions the students may have.

Please be advised that there is no option for preparing or issuing documents and/or certificates during the personal consultations and given that the number of available appointments is limited the students are kindly asked to use the regular service for any such and similar matters that do not require a longer discussion. The regular service further remains at everyone’s disposal through the usual method of receiving a numbered slip from the queue management system and waiting until being called-in.

Please arrive 5 minutes before your booked appointment and in case you cannot show up for your appointment, please cancel it in the way specified in the confirmation e-mail in order to make this spot available for other students.

We thank you for your feedback regarding this service in advance, which you can give by clicking on this link or by using the below QR code.

 

Administrative Officers:

Credit transfer: kreditatvitel@aok.pte.hu;

Transfer: transfer@aok.pte.hu  

The opening hours of the RO may be subject to change with consideration for the currently applicable safety measures concerning the COVID-19 pandemic. The students are to be informed about the change via e-mail and in case the schedule is altered, the new opening hours are also to be updated on the website of the Registrar’s Office.

Best regards,

Staff of the Registrar’s Office